Privacy Policy

Triad Labz is a digital agency and software house based in Lahore, Pakistan. We provide web development, software engineering, digital marketing, and AI-powered product development services to businesses in Pakistan and internationally.

This Privacy Policy applies to our website at triadlabz.com, our client services, and any software products we develop and operate, including messaging automation platforms built on the WhatsApp Business API.

By using our website or engaging our services, you agree to the terms described in this policy.

We collect information in the following ways:

We use the information we collect to:

• Respond to inquiries and deliver requested services
• Communicate project updates, proposals, and invoices
• Improve our website and service offerings
• Comply with legal obligations
• Send service-related communications (not marketing without consent)

We do not sell your personal information to third parties. We do not use your data for advertising purposes without your explicit consent.

Triad Labz develops and operates software products that integrate with the WhatsApp Business Platform (Meta Platforms, Inc.). For clients using these products:

• Message content is processed to deliver automated responses on behalf of the business client
• Phone numbers and message metadata are handled in accordance with Meta's WhatsApp Business Platform Terms
• Message data is not stored longer than necessary to deliver the service
• End users of WhatsApp-connected products are subject to WhatsApp's own Privacy Policy
• Triad Labz acts as a data processor on behalf of our business clients, who are the data controllers

Business clients using our WhatsApp integration services are responsible for obtaining appropriate consent from their end users in compliance with applicable laws.

We use the following third-party services in the delivery of our work. Each has its own privacy policy:

• Meta / WhatsApp Business API — messaging infrastructure
• Anthropic (Claude API) — AI-powered automation features
• Google Analytics — website traffic analysis
• Shopify — e-commerce platform integrations
• Payment processors — for billing and invoicing

We only share information with third parties to the extent necessary to deliver our services, and we require all third-party providers to handle data in accordance with applicable privacy laws.

Client data is stored on secure servers and protected with industry-standard security measures including encryption in transit (HTTPS) and access controls. We retain client data for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

While we implement strong security practices, no method of transmission over the internet is 100% secure. We encourage clients to use secure communication channels when sharing sensitive information.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at the details provided below.

Our website uses cookies to improve your browsing experience and to gather analytics data. These include essential cookies (required for site functionality) and analytics cookies (which you may decline).

By continuing to use our website, you consent to our use of cookies. You can control cookie settings through your browser at any time.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. We will post the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.